FAQ

 

What types of products do you offer?

Breeze Movement specializes in innovative pet care and grooming products. Our curated selection includes items designed to enhance convenience and comfort for both pets and their owners, such as automatic retractable dog leashes and cordless shavers for grooming.

How do I care for my pet grooming products?

To ensure the longevity and effectiveness of your grooming products, it is essential to follow the manufacturer's care instructions. Generally, cleaning the products after each use and storing them in a dry place will help maintain their functionality. Regular maintenance can extend the life of your grooming tools significantly.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase. For more details on the return process, please refer to our return policy.

How long does shipping take?

Shipping times vary based on the selected shipping method. Standard shipping typically takes 5–10 business days, while expedited shipping can take 2–5 business days. International shipping may take 7–21 business days, depending on the destination and customs processing times.

Can I track my order?

Yes, once your order has shipped, you will receive a shipping confirmation email that includes tracking information. You can track your order directly through the carrier's website or by logging into your account on our store.

What should I do if my order arrives damaged?

If your order arrives damaged, please inspect the package upon receipt and contact us immediately. You should report any defects or issues within 7 days of receiving your order so that we can evaluate the situation and provide a resolution.

Do you offer international shipping?

Yes, we currently ship to select countries outside the U.S. Please note that customs, duties, and taxes are the responsibility of the customer, and we are not liable for delays caused by customs clearance.

How can I contact customer support?

You can reach our customer support team via email at breezemovement5@gmail.com. We are here to assist you with any questions or concerns you may have regarding our products or your order.